2019 Shortlist

Best Customer Engagement

Bollington Wilson

Marmalade

UENI

WNS Assistance

Zurich Insurance plc

Best Customer Retention and Loyalty

AX

Club Insure Ltd

Covered Insurance Solutions Ltd

SmartSearch

World Wide Internet Insurance Services

Best Use of Customer Feedback

Bollington Wilson

Booking Protect

EDAM Group

SmartSearch

SPIXII

The Temporary Kitchen Company

Investment in Company Culture

AutoProtect

BHIB Insurance Brokers

Domestic & General

EDAM Group

NFU Mutual

Standard Life

Best Use of Customer Service Technology

Control€xpert UK Ltd (Working with Zurich Insurance plc)

Covéa Insurance plc

eviid

inCase

Legal & General and NICE

Zurich Insurance plc

Best Customer Service Product for BUSINESS

Ansvar Insurance

eviid

inCase

Selsia Vehicle Accident Centres Limited

SPIXII

The Temporary Kitchen Company

Best Customer Service Product for CUSTOMER

Activate Group Ltd

ARAG plc

Auger

National Windscreens

Nationwide Assistance Group

The Temporary Kitchen Company

Outstanding Customer Journey

Auger

Auto Windscreens

CEGA Group

Coplus

Covéa Insurance plc

Zurich Insurance plc

Above and Beyond

By Miles

Claim Technology Ltd

Emerald Life

Knightsure Insurance Brokers Ltd

Laka

Lifepoint Healthcare

The Temporary Kitchen Company

Fight Against Fraud

Freedom Group Services

LV General Insurance Group Ltd

NetWatch Global

NFU Mutual

Sedgwick

U Drive Cover Ltd

VisionTrack

Best New Business Initiative

Auger

Broker Network

By Miles

Laka

Sedgwick

The Exeter

Giving it Back to Charity

Evergreen Insurance Services

Freedom Group Services

Kingsway Claims

Markerstudy Group Contact Centre

Minster Law

Ninety Consulting

S&G Response

congratulations to all those shortlisted!

Book your tickets here

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Charlton Grant Ltd 2019 all rights reserved