2020 Shortlist
Best Customer Engagement
Freedom Brokers
QBE insurance in partnership with Digital FinePrint (DFP)
Vantage Finance
Best Customer Retention and Loyalty
Addingstone Insurance Solutions (formerly Covered Insurance Solutions Ltd)
Ansvar Insurance
SmartSearch
The Home Insurer
Vetsure Pet Insurance
World Wide Internet Insurance Services
Best Use of Customer Feedback
CLS Property Insight (CLS)
Healthy Pets
Medical Travel Compared
NFU Mutual
Plantec Assist
Investment in Company Culture
Aviva UK
Lloyd & Whyte Ltd
Minster Law
Romero Group
Vetsure Pet Insurance
Best Use of Customer Service Technology
Aviva UK
Claim Technology Ltd
eviid
NICE
RightIndem
SBS Insurance Services Limited
Best Customer Service Product for BUSINESS
Adapt Ready
Claim Technology Ltd
DMR Collation Ltd
RightIndem
Best Customer Service Product for CUSTOMER
AutoProtect
AX
By Miles
Medical Travel Compared
RightIndem
Outstanding Customer Journey
AX
Countrywide Hearing
FMG
ICAB (Insurance Claims Accommodation Bureau)
Kindertons Accident Management
MyFirstUK
Above and Beyond
By Miles
Cirencester Friendly
Emerald Life
Lifepoint Healthcare
Sedgwick
Vetsure Pet Insurance
Fight Against Fraud
Charles Taylor Technical Services
NetWatch Global
NICE
Sedgwick
SmartSearch
VisionTrack
Best New Business Initiative
By Miles
buzzvault
Plastic Surgeon
S&G Response Ltd
SBS Insurance Services Limited
Vetsure Pet Insurance
Giving it Back to CharitY
Ansvar Insurance
Aviva UK
Minster Law
Ninety Consulting
Plantec Assist
S&G Response Ltd
congratulations to all those shortlisted!