2020 Shortlist

Best Customer Engagement

Freedom Brokers

QBE insurance in partnership with Digital FinePrint (DFP)

Vantage Finance

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Best Customer Retention and Loyalty

Addingstone Insurance Solutions (formerly Covered Insurance Solutions Ltd)

Ansvar Insurance

SmartSearch

The Home Insurer

Vetsure Pet Insurance

World Wide Internet Insurance Services

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Best Use of Customer Feedback

CLS Property Insight (CLS)

Healthy Pets

Medical Travel Compared

NFU Mutual

Plantec Assist

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Investment in Company Culture

Aviva UK

Lloyd & Whyte Ltd

Minster Law

Romero Group

Vetsure Pet Insurance

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Best Use of Customer Service Technology

Aviva UK

Claim Technology Ltd

eviid

NICE

RightIndem

SBS Insurance Services Limited

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Best Customer Service Product for BUSINESS

Adapt Ready

Claim Technology Ltd

DMR Collation Ltd

RightIndem

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Best Customer Service Product for CUSTOMER

AutoProtect

AX

By Miles

Medical Travel Compared

RightIndem

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Outstanding Customer Journey

AX

Countrywide Hearing

FMG

ICAB (Insurance Claims Accommodation Bureau)

Kindertons Accident Management

MyFirstUK

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Above and Beyond

By Miles

Cirencester Friendly

Emerald Life

Lifepoint Healthcare

Sedgwick

Vetsure Pet Insurance

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Fight Against Fraud

Charles Taylor Technical Services

NetWatch Global
NICE

Sedgwick

SmartSearch

VisionTrack

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Best New Business Initiative

By Miles

buzzvault

Plastic Surgeon

S&G Response Ltd

SBS Insurance Services Limited

Vetsure Pet Insurance

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Giving it Back to CharitY

Ansvar Insurance

Aviva UK

Minster Law

Ninety Consulting

Plantec Assist

S&G Response Ltd

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congratulations to all those shortlisted!

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