2022 WINNERS

Retention and Loyalty

Highly Commended: Tempcover Ltd.
Winner: Vetsure Pet Insurance

 

 

Best Use of Company Feedback

Highly Commended: By Miles

Winner: Synectics Solutions

 

Best Customer-centric Culture

Highly Commended: Emerald Life Limited

Winner: Covéa Insurance

 

Best Insurtech

Highly Commended: Claim Technology

Winner: FloodFlash

 

Best Customer Service Product

Highly Commended: Plastic Surgeon Fine Finishers

Winner: Marmalade 

 

Outstanding Customer Journey

Highly Commended: MyFirstUK AND Tempcover Ltd.

Winner: Proximo Ltd

 

Above and Beyond

Highly Commended: Signature Property Services AND Charles Taylor Assistance

Winner: Vetsure Pet Insurance

 

Fight against Fraud

Highly Commended: CDL Hummingbird Syndicate

Winner: Standard Life, part of Phoenix Group

 

 

Best New Business

Highly Commended: LexisNexis Risk Solutions

Winner: Arma Karma

 

 

Giving it Back to Charity

Highly Commended: The Vella Group

Winner: Ninety Consulting

 

Best Customer Service in Social Media

Highly Commended: Rooster Insurance

Winner: Arma Karma

 

Customer Experience in a Crisis

Highly Commended: Kindertons Accident Management

Winner: FloodFlash

 

Contact Centre Support Team of the Year

Highly Commended: TotallyMoney

Winner: Emerald Life Limited

 

Unsung Hero Award

Highly Commended: Michael Thompson - PCS, a Verisk business

Winner: Sue Cripps - Motofix Group

 

Best Vulnerable Customer Initiative

Highly Commended: Sedgwick

Winner: HomeServe

Diversity and Inclusion

Highly Commended: Signature Property Services

Winner: Crawford & Company

 

Learning and Development

Highly Commended: The Vella Group

Winner: Sedgwick

 

Best Digital Transformation in a Crisis

Highly Commended: Crawford & Company

Winner: Sedgwick

congratulations to the 2022 winners and thank you to all those who entered this year's awards!