2022 WINNERS

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Retention and Loyalty

Highly Commended: Tempcover Ltd.
Winner: Vetsure Pet Insurance

 

 

Best Use of Company Feedback

Highly Commended: By Miles

Winner: Synectics Solutions

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Best Customer-centric Culture

Highly Commended: Emerald Life Limited

Winner: Covéa Insurance

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Best Insurtech

Highly Commended: Claim Technology

Winner: FloodFlash

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Best Customer Service Product

Highly Commended: Plastic Surgeon Fine Finishers

Winner: Marmalade 

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Outstanding Customer Journey

Highly Commended: MyFirstUK AND Tempcover Ltd.

Winner: Proximo Ltd

 

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Above and Beyond

Highly Commended: Signature Property Services AND Charles Taylor Assistance

Winner: Vetsure Pet Insurance

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Fight against Fraud

Highly Commended: CDL Hummingbird Syndicate

Winner: Standard Life, part of Phoenix Group

 

 

Best New Business

Highly Commended: LexisNexis Risk Solutions

Winner: Arma Karma

 

 

Giving it Back to Charity

Highly Commended: The Vella Group

Winner: Ninety Consulting

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Best Customer Service in Social Media

Highly Commended: Rooster Insurance

Winner: Arma Karma

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Customer Experience in a Crisis

Highly Commended: Kindertons Accident Management

Winner: FloodFlash

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Contact Centre Support Team of the Year

Highly Commended: TotallyMoney

Winner: Emerald Life Limited

 

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Unsung Hero Award

Highly Commended: Michael Thompson - PCS, a Verisk business

Winner: Sue Cripps - Motofix Group

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Best Vulnerable Customer Initiative

Highly Commended: Sedgwick

Winner: HomeServe

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Diversity and Inclusion

Highly Commended: Signature Property Services

Winner: Crawford & Company

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Learning and Development

Highly Commended: The Vella Group

Winner: Sedgwick

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Best Digital Transformation in a Crisis

Highly Commended: Crawford & Company

Winner: Sedgwick

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congratulations to the 2022 winners and thank you to all those who entered this year's awards!

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