2022 PHOTOs

Retention and Loyalty
Retention and Loyalty

Winner: Vetsure Pet Insurance

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Best Use of Company Feedback
Best Use of Company Feedback

Winner: Synectics Solutions

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Best Customer-centric Culture
Best Customer-centric Culture

Winner: Covéa Insurance

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Best Insurtech
Best Insurtech

Winner: FloodFlash

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Best Customer Service Product
Best Customer Service Product

Winner: Marmalade

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Outstanding Customer Journey
Outstanding Customer Journey

Winner: Proximo Ltd

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Above & Beyond
Above & Beyond

Winner: Vetsure Pet Insurance

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Fight Against Fraud
Fight Against Fraud

Winner: Standard Life, part of Phoenix Group

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Best New Business
Best New Business

Winner: Arma Karma

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Giving it Back to Charity
Giving it Back to Charity

Winner: Ninety Consulting

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Best Customer Service in Social Media
Best Customer Service in Social Media

Winner: Arma Karma

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Customer Experience in a Crisis
Customer Experience in a Crisis

Winner: FloodFlash

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Contact Centre Support Team
Contact Centre Support Team

Winner: Emerald Life Limited

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Unsung Hero Award
Unsung Hero Award

Winner: Sue Cripps - Motofix Group

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Best Vulnerable Customer Initiative
Best Vulnerable Customer Initiative

Winner: HomeServe

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Diversity & Inclusion
Diversity & Inclusion

Winner: Crawford & Company

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Learning & Development
Learning & Development

Winner: Sedgwick

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Best Digital Transformation in a Crisis
Best Digital Transformation in a Crisis

Winner: Sedgwick

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