Judges

• Donna Scully

  Chair; Joint Owner/Director, Carpenters Group

• Gerry Brown

  CEO, The Customer Lifeguard

• Leigh Hopwood

  CEO, CCMA; NED & Vice Chair, CIM

• Matthew Connell

  Director of Policy & Public Affairs, CII

• Neil Bayton

  Head of Partnerships, Trustpilot (UK/IE/ANZ)

• Ian Golding

  Global CX Specialist; Author

• Andrew Gibbons ACII, MIoD

  MD, Mason Owen Financial Services

• Kate Hardcastle MBE

  Customer & Retail Expert; Broadcaster

• Ian Hughes

  CEO, Consumer Intelligence

• Andrew McMillan

  Director, Engaging Service; ex-John Lewis