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JUDGES

Donna Scully, Director, Carpenters Group

Gerry Brown, CEO - The Customer Lifeguard

Rachel Stow, Managing Director, Thorneycroft Solicitors

Anthony Wright, Assistant Director, Head of Communications, Association of British Insurers (ABI)

Ian Sadler, Customer Experience Director - insight 6

Leigh Hopwood, Redd Marketing & Chair Chartered Institute of Marketing

Ian Hughes, CEO, Consumer Intelligence Ltd

Andrew Gibbons, Mason Owen Financial Services Ltd, Chairman - BIBA

Emma Wardle, Senior Director, Customer Service & Complaints, UK Operations, Capitalone

Matt Connell, Director of Policy and Public Affairs, Chartered Insurance Institute - (CII)

Ian Golding, Global Customer Experience Specialist, Customer Experience Consultancy Ltd

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